Are you looking for ways to access exclusive discounts and premium lifestyle benefits in the UAE? The Fazaa Card might be the solution you’re searching for. Designed as a community-focused initiative, the Fazaa program supports UAE residents by providing valuable services and cost-saving advantages.

But with different types of memberships and eligibility conditions, many people are left wondering how to apply for a Fazaa Card efficiently and correctly. This guide answers all your questions with up-to-date information, including where to apply, who qualifies, and what documents you’ll need.

Whether you’re a government employee, a frontline hero, or part of a participating private entity, this detailed breakdown will help you complete your application process quickly and without confusion.

Let’s explore everything you need to know about obtaining your Fazaa Card and making the most of its powerful benefits in the UAE.

What Is the Fazaa Card in the UAE?

The Fazaa Card is a social support initiative created to enhance the well-being of UAE residents through meaningful discounts and services. It is not just a regular benefits card; it’s a gateway to exclusive lifestyle offers, ranging from health and education to travel, dining, and automotive services.

Primarily designed for employees of the Ministry of Interior and various government and semi-government entities, the Fazaa program has evolved to serve a broader group, including UAE nationals in the private sector and Hemam members.

What makes the Fazaa Card so popular is its strong focus on community welfare. Building social solidarity and easing financial burdens, it helps members afford everyday essentials and premium services alike.

The card offers multiple membership levelsPlatinum, Gold, Silver, and Discount—each providing a unique suite of benefits. Its wide reach and regular updates through a user-friendly app and web portal have made it a trusted choice among residents who seek quality and affordability in one package.

Who Is Eligible to Apply for a Fazaa Card?

The eligibility criteria for a Fazaa Card are designed to support a wide range of individuals working across key sectors in the UAE. While the card began with a focus on Ministry of Interior employees, it now extends to several other groups, provided they are part of participating entities.

Eligible Groups Include:

• Employees of the UAE government departments
• Workers in semi-government organizations
• UAE nationals employed in the private sector
• Hemam cardholders (People of Determination)
• Frontline heroes serving in healthcare and emergency sectors

These groups must work in institutions that have a Memorandum of Understanding (MoU) with the Fazaa program. If your employer is part of the network, you’re likely eligible.

For Hemam members, registration begins through the Zayed Higher Organization or Ministry of Community Development, which verifies identity and special status. Their membership comes with tailored benefits aimed at accessibility and inclusion.

If you fall under any of these categories, you’re one step closer to accessing the extensive list of Fazaa benefits offered throughout the UAE.

What Documents Do You Need to Apply for the Fazaa Card?

When applying for a Fazaa Card, having the right documents ready ensures a smooth and quick process. The documentation may vary slightly depending on the type of membership and your employment sector, but there are essential materials you must gather beforehand.

Required Documents:

• A valid Emirates ID (front and back copy)
• Employment ID or employee card (front and back)
• Passport copy (for some private and Hemam applicants)
• Residency visa (for expatriates, valid for at least 6 months)
• A recent personal photo with a white background
• Company information or official company code
• Medical report (for Hemam applicants)
• Contact details (email and mobile number)

The application process requires scanned copies of these documents to be uploaded via the Fazaa portal or app. Make sure all documents are clearly scanned and valid to avoid delays or rejections. This preparation saves time and supports a seamless registration process.

How to Apply for Fazaa Card Online?

Applying for the Fazaa Card online is the most convenient method for eligible applicants. The official Fazaa website and mobile application provide an intuitive platform where users can create an account, submit their details, and receive their card credentials all from the comfort of their home.

To begin, visit the official Fazaa registration portal and enter your employer’s unique company code. This confirms your eligibility. After that, fill out personal details such as your Emirates ID, name, contact information, and nationality.

The system will prompt you to verify your phone number using an SMS code. Once verified, follow the remaining instructions and submit your application. Your registration will be reviewed, and if approved, you will receive your Fazaa Card details via SMS or email.

Step-by-step Guide for Online Registration

Registering for your Fazaa Card online is quick and easy when you follow these steps:

• Visit the official Fazaa registration page

• Enter the company code provided by your employer

• Click on the “Proceed” button

• Fill in your full name, Emirates ID, nationality, contact information, place of residence, and email address

• Receive an SMS verification code on your registered mobile number

• Enter the received verification code in the designated field

• Upload the required documents, such as your Emirates ID and employment card

• Complete the CAPTCHA by selecting “I am not a robot”

• Click the “Submit” button to complete your registration

Once submitted, your application will be reviewed, and you will be notified via SMS or email about the status of your Fazaa Card.

Can You Apply for a Fazaa Card in Person?

Yes, individuals can apply for a Fazaa Card in person, especially if their employer is affiliated with a physical registration center. This option is often used by employees who are part of large government or semi-government institutions, or by those who prefer in-person assistance with their documents.

You can visit one of the customer happiness centers across the UAE, including locations in Abu Dhabi, Dubai, Al Ain, Sharjah, and Ajman. These centers provide on-site support and verify your eligibility by checking your Emirates ID and employer credentials.

Once your identity and eligibility are confirmed, the responsible staff will complete your application for you. You’ll then be notified once your card is ready.

This in-person option is ideal for applicants who prefer a guided process or face issues using the digital platform.

Physical Locations for Application (if any)

Several Fazaa-approved centers operate across major cities in the UAE. These physical locations typically exist within or near government offices and participating semi-government institutions.

In-person registration is available in:

• Abu Dhabi
• Al Ain
• Al Dhafra
• Dubai
• Sharjah
• Ajman

Each center is equipped to help you verify documents and complete your application. All you need is your original Emirates ID and proof of employment. Staff members on-site can access the Fazaa database and confirm your organization’s participation. This personalized service helps prevent delays caused by incorrect online submissions or missing documents.

Government Departments Involved

The Fazaa program was initially established by the Ministry of Interior, and this department remains a core managing body. Most of the early benefits and privileges were developed for its employees, and the Platinum membership tier is still reserved for Ministry of Interior personnel.

Beyond the Ministry, several other government departments participate through Memorandums of Understanding. These include departments in public safety, education, health, transportation, and municipal services.

The semi-governmental organizations collaborating with Fazaa have also expanded over time, allowing for broader access to the card’s advantages.

Each department contributes to maintaining the integrity and value of the Fazaa program, ensuring that services and discounts remain relevant and helpful to its members.

Support Centers or Customer Service Help

Fazaa has invested in a strong customer support system to address member queries and technical issues. Whether you’re facing trouble logging into the portal or need help uploading documents, the support team is available through multiple channels.

Ways to Get Help:

• Call Center: 600520003
• Email: info@fazaa.ae
• Fazaa Website: Contact form available
• Social Media: Active support on official platforms

If your inquiry is related to missing documents, delays in approval, or issues with company verification, be sure to include your Emirates ID and contact number in your message for faster assistance.

How Long Does It Take to Get Your Fazaa Card?

Once you’ve submitted your Fazaa Card application online or in person, processing times can vary slightly based on verification steps and your employer’s involvement in the program. On average, applicants receive approval and access to their digital card within a few working days.

Typical Processing Timeline:

• Application review: 1–3 business days
• Verification of eligibility: 1–2 business days
• Membership confirmation and SMS/email: Within 5 business days

Delays may occur if documents are unclear or if the applicant’s organization hasn’t finalized its registration with the Fazaa program. Applicants are encouraged to keep an eye on their email or SMS notifications for status updates and to contact support if more than a week has passed.

Being prepared with all the required documents and entering accurate information will ensure that your Fazaa Card is issued without unnecessary delays, allowing you to start enjoying your benefits sooner.

What Are the Key Benefits and Discounts of the Fazaa Card?

The Fazaa Card is packed with high-value benefits that cater to everyday needs and lifestyle preferences of UAE residents. These advantages are categorized under different membership levels, with higher tiers like Platinum offering broader and more exclusive access.

From discounted medical treatments and wellness services to offers on hotel stays, car rentals, and retail purchases, the Fazaa Card ensures you save money across key spending areas. These perks are accessible through the Fazaa app or by showing your card at partner outlets.

In addition to personal savings, the card also supports your family with offers on nursery education, home services, and health packages. Fazaa updates its list of partners regularly, expanding your benefits as a member.

Fazaa Card Discounts and Offers

Discounts are applied across sectors and can be availed both online and at physical locations. Here’s a breakdown of the core discount categories and examples of what members can enjoy:

Discounts vary by membership type. Platinum members, for instance, receive premium travel offers and access to Fazaa-exclusive stores, while Silver members enjoy core daily savings.

Fazaa Services: Travel, Shopping, Wellness, etc.

The Fazaa program offers more than just discounts—it provides a wide range of services designed to simplify life and improve well-being. Whether you’re traveling for work or need a fitness upgrade, Fazaa services are available across all member tiers.

These services are available via the Fazaa mobile app or website, which also allows members to renew or upgrade their membership at any time.

What Should You Do If You Face Issues During the Application?

Experiencing issues during your Fazaa Card application is not uncommon, but the good news is that most problems are easily fixable with the right steps. Whether it’s a document error or a technical glitch, resolving issues quickly ensures your access to benefits isn’t delayed.

Common Issues and Solutions:

• Incorrect Company Code: Double-check the code with your HR department.
• Document Upload Fails: Ensure files are under the size limit and in accepted formats (PDF, JPG).
• No SMS Received: Verify your phone number is correct; try resending the verification code.
• Eligibility Rejection: Confirm that your employer has signed an MoU with Fazaa.

If issues persist, contact Fazaa support through the call center or email. Providing screenshots and your Emirates ID number helps speed up resolution. For technical concerns, using the mobile app may offer more stable performance than the browser portal.

Is the Fazaa Card Worth It for UAE Residents?

Absolutely. The Fazaa Card offers genuine value, especially for residents seeking ways to reduce expenses without compromising on quality. From healthcare and wellness to daily shopping and travel, the card provides savings that add up significantly over time.

Members also enjoy peace of mind with access to exclusive services not available to the public. While the most exclusive benefits are reserved for government employees, even Silver and Discount cardholders gain access to valuable offers.

The ability to upgrade your membership or access services via a highly rated mobile app adds convenience and flexibility. With the rising cost of living, Fazaa offers a reliable support system for UAE workers and families.

Conclusion

The Fazaa Card stands out as one of the UAE’s most comprehensive and community-driven benefit programs. By focusing on accessibility, meaningful discounts, and a user-friendly digital platform, it supports the financial well-being of residents across sectors.

Whether you’re applying online or in person, the steps are straightforward when you meet the eligibility requirements and have the necessary documents ready.

From health and travel to shopping and education, Fazaa’s benefits extend into almost every area of daily life. Applying today means you can take advantage of a wide range of exclusive services that make living and working in the UAE more affordable and rewarding.

So if you’re eligible, don’t wait—register now and start saving with Fazaa.

FAQs

What is the minimum age to apply for a Fazaa card?

You must be at least 18 years old and employed by an eligible entity to apply for a Fazaa card.

Can expatriates apply for the Fazaa card?

Yes, expatriates working in approved private or semi-government entities can apply if their employer is registered with Fazaa.

How do you check your Fazaa card application status?

You can track your application status by logging into the Fazaa app or contacting the support center with your Emirates ID.

Is there a fee to apply for the Fazaa card?

No, the standard Fazaa card is free, but upgraded memberships like Gold or Platinum may involve a subscription fee.

What happens if you lose your Fazaa card?

You can request a replacement via the Fazaa portal or contact customer support for assistance with reissuing.

Can family members use one Fazaa card?

Only the registered cardholder can use the card, but benefits may be extended to dependents under certain programs.

How do you update your information on the Fazaa portal?

Log in to your account on the Fazaa app or website, go to your profile section, and update your personal details accordingly.